Terms of Service

Supplier: 555DIRECT LIMITED ("we", "us") · Registered in Kenya

Product: Managix logistics management system ("the Software")

Contact: [email protected]

Version 1.0 · Effective 11 September 2026

1. What you are buying

A licence to use the Software. You are not buying the Software itself. We keep all intellectual property in it — the code, design, name and logo.

The licence is:

• Per company, for the categories (Clearing, Cargo, Fleet) named on your subscription
• For the period your subscription is paid up
• Non-exclusive and non-transferable — you may not resell, sublicense, rent out or share it with another business

Each person who uses it has their own account, at a clearance level you set. You are responsible for who you give an account to, and for removing people who leave.

2. How it runs, and what that means

Your business records are stored on our systems, so you can reach them from any device and nothing is lost if a phone is stolen.

• You remain the data controller; we act as your data processor, processing your data only on your instructions. This is governed by the Data Processing Agreement that forms part of your contract.
• We take responsibility for keeping your data safe and available — encryption, backups, access control and tenant isolation — as described in our Privacy Policy.
• You keep the right to export your data at any time, yourself, without asking us — and to have it deleted when you leave.
• Managix requires an internet connection. It is an online service; there is no offline mode. If your connection is down, you cannot use it.
• Service availability: we aim for 99% availability, excluding planned maintenance we tell you about in advance.

3. Payment and renewal

• Fees are as quoted at purchase. Current prices are KES 4,500 (Starter), KES 7,500 (Business) and KES 12,000 (Pro) per company per month, excluding VAT.
• Subscriptions run for a fixed term and expire on the paid-to date shown in the app
• There is no grace period. Access stops on the expiry date
• Access requires an active subscription. This works the same way as cloud storage services such as iCloud or Google Drive: if the subscription lapses, you cannot use the service until you renew
• Your records are retained, not deleted. They remain stored and become available again the moment payment is received
• Where you have asked us to renew automatically, we charge the payment method you saved on the renewal date, until you tell us to stop. You can remove your saved payment method at any time from the Billing screen
• If a subscription remains unpaid for more than 180 days, we may delete the stored data after giving you written notice
• Fees are not refundable except as in section 4

4. Trial, refunds and cancellation

• 7-day free trial. Payment details are taken at the start via our payment provider; nothing is charged during the trial. Cancel before day 7 and you pay nothing. If you do not cancel, the subscription begins automatically on day 8
• Refund window: 14 days from your first payment, if the Software does not perform as described
• You may cancel at any time. Cancelling stops future charges; it does not refund the period you have already paid for, which runs to its paid-to date
• We tell you before every automatic charge, by message to the contact on your account

5. What we will do

• Provide the Software substantially as described
• Provide support by WhatsApp and email, Monday to Friday, 8am–6pm East Africa Time
• Issue updates from time to time. Updates are included in an active subscription

6. What we do not promise

The Software is provided "as is". In particular:

• We do not warrant it will be uninterrupted or error-free
• Duty, tax and cost calculations are estimates to help you plan. They are not tax advice and are not a substitute for the assessment of KRA, TRA or any other authority. The final figure is whatever the authority determines
• We are not responsible for decisions you take based on figures in the Software
• We are not responsible for your internet connection. Managix is an online service: if your line, network or power is down, you cannot use it, and that is not a failure of the Software
• We are not responsible for the accuracy of data you or your staff enter

7. Limit of liability

To the fullest extent the law allows, our total liability to you for any claim is limited to the fees you paid us in the 12 months before the claim.

We are not liable for indirect or consequential loss, including lost profit, lost business, or loss of data.

Nothing here limits liability for fraud, death or personal injury caused by negligence, or anything else that cannot lawfully be limited.

8. Acceptable use

You may not:

• Copy, decompile or reverse-engineer the Software, or attempt to reach data belonging to another company on the service
• Share your account credentials, or use an account you were not given
• Use it to store unlawful content, or for anything unlawful
• Remove or alter our name, logo or notices

Breaking this section ends your licence immediately.

9. Ending the licence

We may suspend or end your licence if you break these terms or do not pay. On termination you must stop using the Software.

10. Changes

We may change these terms for future subscription periods. Changes do not apply retrospectively to a period you have already paid for.

11. Law and disputes

Governed by the laws of Kenya. Disputes go to the courts of Kenya, after both sides have genuinely tried to settle the matter in good faith.